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Frequently Asked Questions
Orders & Free Gifts
Do I get a free gift with my order?
Do I get a free gift with my order?
Yes! Every order comes with a free sticker. Buy 5 dice or more and you also get a free dice bag, and orders of $25 or more (in products) include a free exclusive die. Some options even come with a free keyring made to match your dice. It's all added automatically, you don't need to select anything. See our keyring examples here.
How do I get free shipping?
How do I get free shipping?
Shipping is free worldwide once your order reaches the threshold for your currency. These are the same amount, simply converted:
- $150 USD
- €130 EUR
- £115 GBP
- CAD $210
- AUD $220
The threshold you see at checkout is always shown in the currency you are shopping in, so that is the only number you need to watch.
Is there a discount for my first order?
Is there a discount for my first order?
Yes! Sign up to our newsletter and you'll get 10% off your first order, plus early access to new releases and restocks.
Orders & Payment
Can I change or cancel my order?
Can I change or cancel my order?
Yes, if you catch us in time. Orders are dispatched within 24 hours of being placed, so the window is short and we cannot always reach it. Email support@thetopdice.com or send a DM to @thetopdice on Instagram as soon as you can and we'll do our best to help. Once an order has shipped we can no longer change or cancel it.
Why was tax added to my order?
Why was tax added to my order?
Taxes are applied automatically based on your location and your local tax rules, including on international orders. It's not something we add or control manually.
My payment won't go through, what can I do?
My payment won't go through, what can I do?
Please double check that your billing postcode/ZIP and card details are correct. If the problem continues, email support@thetopdice.com or DM @thetopdice and we'll help you sort it out.
Shipping
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship worldwide, wherever you are, we've got you covered.
When will my order be sent?
When will my order be sent?
Fast. We dispatch within 24 hours of your order being placed, so it goes out the same day or the next day. Every order is packed and shipped from Spain with Correos, and as soon as it ships you'll get an email with your tracking so you can follow it to your door.
How do I track my order?
How do I track my order?
Every order ships with live tracking. As soon as we dispatch it you'll get an email with your tracking number, and you can follow your parcel from our workshop to your door.
You can also check it any time on our Track Your Order page, just enter your order number or your tracking number.
One thing to know: the carrier can take a day or two to register a new parcel, so if your tracking shows nothing at first, that is completely normal.
How long will my order take to arrive?
How long will my order take to arrive?
Your order is dispatched within 24 hours and travels from Spain with Correos. Counting from the day it leaves us, delivery usually takes:
Europe: 3-5 business days
United Kingdom: 3-5 business days
United States: 5-7 business days
Canada: 5-7 business days
Australia: 5-7 business days
Rest of the world: 7-10 business days
These are estimates from the moment we dispatch, not guarantees. On international orders customs can add extra time, and that part is out of our hands. Every order is tracked, so you can follow it live on our Track Your Order page at any time.
When do I unlock free shipping?
When do I unlock free shipping?
Free worldwide shipping kicks in once your order reaches the threshold for your currency:
$150 USD
€130 EUR
£115 GBP
CAD $210
AUD $220
They are the same amount converted into each currency, and the threshold you see at checkout is always shown in the currency you are checking out in.
Delivery works the same way whether shipping is free or paid. Your order is packed and shipped from Spain with Correos within 24 hours, and after dispatch it usually takes 3-5 business days in Europe and the United Kingdom, 5-7 in the United States, Canada and Australia, and 7-10 for the rest of the world. These are estimates, not guarantees.
Do I have to pay customs or duties?
Do I have to pay customs or duties?
Any import duties or taxes on international orders are set by your local customs office and are the customer's responsibility. Please check your country's rules before ordering.
My order hasn't arrived yet, what should I do?
My order hasn't arrived yet, what should I do?
First, check your Track Your Order page, most questions are answered there. If your tracking hasn't updated in a while or your order is taking longer than you expected, email us at support@thetopdice.com with your order number and we'll look into it for you.
Our Dice
What do the x1, x5 and x15 options mean?
What do the x1, x5 and x15 options mean?
The number you pick is simply how many individual dice you receive, nothing on the store is sold as a multi pack. So x1 means 1 die, x5 means 5 dice and x15 means 15 dice. If a product photo shows several dice together, that's only to show off the design, you always get exactly the quantity you select, not that many packs.
What are your dice made of?
What are your dice made of?
Our dice are cast from premium resin, then engraved and colour filled so every symbol reads clearly across the table. They are built for real play, not just for the shelf.
Are your dice balanced and fair?
Are your dice balanced and fair?
Our dice are cast from high quality resin and made to keep internal imperfections to a minimum, which is what matters for wargames, RPGs and board games. We do not sell them as casino precision dice and we do not certify individual dice with a roll test, since that would take hundreds or thousands of rolls per die.
Are your dice compatible with my game?
Are your dice compatible with my game?
TheTopDice is an independent brand and our dice are unofficial. They are designed to be compatible with popular tabletop wargames, fantasy football style games, trading card games and RPGs. All third party game names and trademarks belong to their respective owners and are used for descriptive purposes only.
Do you make custom dice?
Do you make custom dice?
Yes. We make custom D6 dice with your logo and colours, from 300 dice per design. You design them online in our custom dice customiser: pick one, two or three base colours, the finish, 16 mm or 12 mm, squared or rounded edges, pips or numbers, then upload your logo and choose the face it goes on.
Every logo and pip is engraved and filled by hand, never printed, and you approve a real sample before production starts. Production takes 8 to 10 weeks. Need more than 3,000 dice, or something the customiser does not cover? Email us at support@thetopdice.com.
Can I order dice with my own logo?
Can I order dice with my own logo?
Yes. Clubs, tournament organisers, board game publishers, game stores and brands order custom logo dice from us for events, prizes, merch and promotional giveaways. The minimum is 300 dice per design and there are no mould, setup or artwork fees. Design your custom dice here.
Will sold out dice be restocked?
Will sold out dice be restocked?
We restock most sold out items. If you want to know about a specific restock or be notified, email support@thetopdice.com or send us a DM on Instagram.
Returns & Refunds
What is your return policy?
What is your return policy?
You have 14 days from delivery to return unused items in their original condition. Please contact us first at support@thetopdice.com or via Instagram DM to start a return.
My order arrived damaged or wrong, what now?
My order arrived damaged or wrong, what now?
We are sorry about that! Send a photo of the issue along with your order number to support@thetopdice.com or DM @thetopdice, and we'll guide you through the next steps to make it right.
When will I get my refund?
When will I get my refund?
Once we receive and inspect your returned item, we process the refund to your original payment method. We'll email you to confirm.
Are shipping fees refundable?
Are shipping fees refundable?
Shipping fees are non refundable unless the item you received was defective or incorrect.
Can I exchange an item for a different one?
Can I exchange an item for a different one?
We don't process direct exchanges. Please request a return and place a new order for the item you'd like instead.
Still Need Help?
How can I reach you?
How can I reach you?
Email us at support@thetopdice.com, send a DM to @thetopdice on Instagram, or use the contact form on this page. We're always happy to help.