Privacy policy
Effective Date: May 30, 2026
This Privacy Policy explains how TheTopDice collects, uses, stores, shares, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to updates, leave a review, or interact with our services.
For the purposes of this Privacy Policy, TheTopDice, Top cards & Dice Company LLC, “we”, “us”, and “our” refer to the business operating this store.
1. Information We Collect
We may collect the following personal information when you use our store:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details and purchase history
- Customer account information
- Messages you send to us by email, contact form, or Instagram DM
- Review content, photos, ratings, and related review information
- Marketing preferences, such as newsletter subscription status
We may also automatically collect technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referral source
- Session activity
- Cookie and tracking information
2. How We Use Your Information
We use personal information to operate our store and provide our services, including to:
- Process and fulfill orders
- Accept and process payments
- Ship orders and provide tracking information
- Send order confirmations and service messages
- Respond to support requests
- Manage customer accounts
- Prevent fraud and protect the security of our store
- Handle returns, refunds, and customer service issues
- Collect and display verified customer reviews
- Send marketing emails if you choose to subscribe
- Improve our website, products, and customer experience
- Measure advertising performance if advertising tools are enabled
- Comply with legal, tax, accounting, and business obligations
3. Payments
Payments are processed by trusted payment providers such as Shopify Payments, PayPal, and any other payment methods made available at checkout.
We do not store your full card number or full payment details on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and security standards.
4. Shopify
Our store is powered by Shopify.
Shopify provides our ecommerce platform and helps us process orders, manage checkout, host the store, process payments, prevent fraud, and support store analytics and customer privacy features.
Personal information may be processed by Shopify and its service providers as needed to provide these services.
5. Customer Accounts
If you create a customer account, we may process information connected to that account, including your name, email address, order history, saved addresses, and account activity.
You are responsible for keeping your account login details secure.
If you want help accessing, correcting, or deleting account information, contact us using the details at the end of this Privacy Policy.
6. Reviews
We use Loox to collect and display customer reviews from verified buyers.
If you leave a review, your review content, rating, name, photos, and any information you choose to submit may be displayed publicly on our website or in our marketing channels.
Please do not include private information in a review that you do not want to be public.
7. Email Marketing
If you subscribe to our newsletter or marketing emails, we may use your email address to send promotions, product updates, restock alerts, early access offers, and other store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not currently use SMS or WhatsApp marketing.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, improve performance, understand how customers use the store, and support marketing if enabled.
Some cookies are necessary for the website to work, such as cart, checkout, account, security, and payment functions.
Other cookies may be used for analytics or advertising if those tools are enabled.
These tools may include Shopify analytics, Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, or similar advertising and analytics services if installed on our store.
Where required by law, we use a cookie banner or privacy settings to request consent before using certain cookies or tracking technologies.
You can also manage cookies through your browser settings. Blocking cookies may affect some parts of the website, including cart, checkout, or account features.
9. Advertising and Analytics
If advertising or analytics tools are enabled, we may use them to understand store performance, measure advertising results, create audiences, and show more relevant ads.
These tools may collect information such as device data, browsing activity, product views, cart activity, purchase events, and similar online identifiers.
We do not sell personal information for money.
However, some privacy laws may define certain advertising or analytics data sharing as “selling” or “sharing” personal information, even when no money is exchanged.
Where required by law, we will provide a way to opt out of this type of data sharing, including through Shopify customer privacy settings, a cookie banner, or a “Do Not Sell or Share My Personal Information” page.
10. Who We Share Information With
We may share personal information with trusted service providers only when needed to operate our store and provide our services.
This may include:
- Shopify and ecommerce service providers
- Payment processors such as Shopify Payments and PayPal
- Shipping carriers and logistics providers
- Email marketing providers if enabled
- Review platforms such as Loox
- Analytics and advertising platforms if enabled
- Fraud prevention and security providers
- Professional advisers, legal advisers, accountants, or authorities where required by law
We do not share personal information with unrelated third parties for reasons outside the purposes described in this Privacy Policy.
11. International Data Transfers
We sell worldwide and operate from Georgia.
Your personal information may be transferred, stored, or processed in countries outside your country of residence, including Georgia, the United States, Canada, the European Economic Area, the United Kingdom, or other countries where Shopify, payment providers, shipping partners, or other service providers operate.
Where required by applicable law, we rely on appropriate safeguards for international transfers of personal information.
12. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example:
- Order and transaction information may be kept for legal, tax, accounting, and business records
- Customer account information may be kept while the account remains active
- Marketing information may be kept until you unsubscribe or request deletion
- Support messages may be kept to help resolve issues and improve service
- Review information may remain visible unless removed by us or requested for removal where applicable
We may retain certain information where required to comply with legal obligations, resolve disputes, prevent fraud, or enforce our policies.
13. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We use trusted platforms and service providers, including Shopify and recognized payment processors, to help protect customer information.
No website, payment system, or online storage method is completely secure. We cannot guarantee absolute security, but we work to keep your information protected using reasonable commercial measures.
14. Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
- Opt out of certain advertising or data sharing where applicable
- Lodge a complaint with your local data protection authority
To exercise any privacy right, contact us using the details at the end of this Privacy Policy.
We may ask you to verify your identity before completing a privacy request.
15. European Union and United Kingdom Users
If you are located in the European Union, European Economic Area, or United Kingdom, we process personal information under applicable data protection laws.
Depending on the situation, we may process personal information because:
- It is necessary to perform a contract with you, such as processing and shipping your order
- It is necessary to comply with legal obligations
- You have given consent, such as for certain marketing or cookie uses
- We have a legitimate interest, such as preventing fraud, improving our store, and providing customer support
EU and UK users may have rights including access, correction, deletion, restriction, portability, objection, withdrawal of consent, and complaint to a data protection authority. The European Commission lists privacy rights such as access, rectification, erasure, and information about data processing under EU data protection law.
16. United States State Privacy Rights
If you live in a United States state with applicable privacy laws, you may have rights over your personal information, depending on the law that applies.
These rights may include access, deletion, correction, portability, and the right to opt out of certain targeted advertising or data sharing.
We do not sell personal information for money.
Where required, you may be able to opt out through our customer privacy settings, cookie banner, or “Do Not Sell or Share My Personal Information” page.
17. Children’s Privacy
Our website and services are not directed to children under 16 years old.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.
18. Third Party Links
Our website may contain links to third party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third party websites.
We recommend reviewing their privacy policies before providing personal information to them.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store, services, tools, legal requirements, or privacy practices.
If we make changes, we will update the Effective Date at the top of this page.
Your continued use of our website after changes are posted means that the updated Privacy Policy applies to your use of the store from that point forward.
20. Contact
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, contact us here:
Email: support@thetopdice.com
Instagram DM: @thetopdice
Phone: +995 595 33 01 16
Trade name: TheTopDice
Legal company: Top cards & Dice Company LLC
Business location: Poti FIZ Zone, Georgia