Frequently Asked Questions
Orders & Shipping
Can I make changes to my order before it ships?
Yes, as long as you’re able to reach out to us before your order is out the door.
Please contact us at thetopdicecompany@gmail.com for more information. Please note, depending on the nature of the request, we may need to cancel the original
order.
General Inquiries
Can I make changes to my order before it ships?
Yes, as long as you’re able to reach out to us before your order is out the door.
Please contact us at thetopdicecompany@gmail.com for more information. Please note, depending on the nature of the request, we may need to cancel the original
order.
How long will it take for my order to arrive?
We send the package within 8 hours of the order being placed, shipments take 3 to 7 days to arrive.Do you ship internationally?
Yes we do!! We ship to all countries in the world
My order never arrived, what should I do?
Please reach out to us at thetopdicecompany@gmail.com
How can I receive free shipping on my order?
In all orders over $120
Returns & ExchangesWhat is your return policy?
Most of our products can be returned within 14 days
How do I make a return?
Contact us by thetopdicecompany@gmail.comGeneral Inquiries
Are your dice balanced?
Yes. We produce hand-swirled resin dice, our dice are free from the
imperfections or microbubbles found within traditional acrylic dice.