๐ ๐๐๐ญ๐ฎ๐ง๐ฌ ๐๐จ๐ฅ๐ข๐๐ฒ
Effective Date: May 17, 2025
We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.
Returns
You have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be in the original packaging
Proof of purchase is required (order confirmation or receipt)
We reserve the right to deny returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us at support@thetopdice.com or via Instagram DM with your order number and reason for return.
We will provide return instructions and the return address.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
We recommend using a tracked shipping method, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be processed to your original payment method.
Refunds are typically processed within 5โ7 business days after we receive your return.
Shipping fees (if any) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
Weโll make it rightโeither by sending a replacement or issuing a refund, depending on the situation.
Exchanges
We do not offer direct exchanges. If you wish to change an item, please request a return and place a new order.
Questions?
If you have any questions about our Refund Policy or need help with a return, contact us at:
๐ง support@thetopdice.com or via Instagram DM