Shipping policy
Shipping policy
Shipping Policy
Yay! You’ve placed your order with TheTopDice. What’s next?
Processing Your Order
Our Fulfillment Team prepares every order with care. Most orders ship from our location quickly, typically within 12 hours.
If you notice an error on a recently submitted order, please contact Customer Service immediately. We’ll help you get it fixed!
TheTopDice DOES NOT GUARANTEE ARRIVAL TIMES.
We do not guarantee exact delivery dates. Shipping speeds can be impacted by a number of factors beyond our control. Customs checks, severe weather, supply chain shortages, and other challenges may result in unanticipated delays. We will not be held liable nor offer reimbursement for these types of delays.
INTERNATIONAL ORDERS
TheTopDice international shipping rates do not include duties, taxes, or import fees. These fees vary by destination and courier (see FedEx’ online calculator) and must be paid by the recipient upon delivery. Gorilla Mind assumes no responsibility for these charges. Please check your local laws for more information.
Returned Orders
Lost, Stolen, or Damaged Orders
We are pleased to offer Package Protection Insurance via SavedBy.
This optional service can help you get a refund or replacement if your order is lost, stolen, or damaged in transit. Coverage is not available in all countries or situations. See the policy summary here. Terms and Conditions apply.
To opt in to SavedBy Package Protection, head to checkout. Locate the Route checkbox (after shipping options) and tick the checkbox. Note that the service fee will be automatically added to your total. Complete your order, then check your email for coverage confirmation.
SavedBy Package Protection is auto-selected for some orders. To opt out, simply untick the checkbox during the shipping step of checkout.
TheTopDice will not be liable for any loss, theft, or damage occurring after shipment or delivery.
Shipping Policy Questions
If you have any further questions, comments, or concerns about our shipping policy, you can reach us for support here or contact us through thetopdicecompany@gmail.com. We’d love to help!